Biblioteca da Universidade do Minho

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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons Produtos Computador Publication Boston : McGraw-Hill, cop. 2004 Description XX, 587 p. : il. ; 26 cm + 2 discos ópticos (CD-Rom) LocationBiblioteca Geral da Universidade do Minho Availability Available (3).

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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons Monografia Publication Boston : Irwin, cop. 1998 Description XXVI, 613 p. : il. ; 24 cm LocationBiblioteca da UMinho no Campus de Azurém Availability No copies available Lost (1).

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