Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons
Main Author Fitzsimmons, James A. Coauthor Fitzsimmons, Mona J. Country Estados Unidos. Edition 4th ed Publication Boston : McGraw-Hill, cop. 2004 Description XX, 587 p. : il. ; 26 cm + 2 discos ópticos (CD-Rom) ISBN 0-07-121457-70-07-285875-3 (cd 1)
0-07-295786-7 (cd 2) Contents note CD-Rom 1: Student CD-ROM for use with service management CD-Rom 2 : Service model software to accompany services management CDU 658.01
| Item type | Current location | Call number | Vol info | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| Monografia | Biblioteca Geral da Universidade do Minho | BGUM 658.01 - F | Available | 366448 | |||
| Produtos Computador | Biblioteca Geral da Universidade do Minho | BGUM 658.01 - F | CD-ROM 1 | Available | 366449 | ||
| Produtos Computador | Biblioteca Geral da Universidade do Minho | BGUM 658.01 - F | CD-ROM 2 | Available | 366450 |
Total holds: 0
Enhanced descriptions from Syndetics:
CD-Rom 1: Student CD-ROM for use with service management CD-Rom 2 : Service model software to accompany services management.
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