Service excellence : the best of managing service quality / ed. Rory L. Chase

Secondary Author Chase, Rory L. Country Reino Unido. Publication Bedford : IFS, 1992-1993 Description 2 v. : il. ; 30 cm ISBN 1-85423-099-9 (v.1.)
1-85423-109-X (v.2) Contents note vol.1 : 109 p vol.2 : 103 p CDU 658.56

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Holdings
Item type	Current location	Call number	Vol info	Status	Date due	Barcode	Item holds
Monografia	Biblioteca da UMinho no Campus de Azurém	BPG3 658.56 - S	LIVRO vol.1	Available		179724
Monografia	Biblioteca da UMinho no Campus de Azurém	BPG3 658.56 - S	LIVRO vol.2	Available		179725