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| 100 | _a20011121d2001 k y0pory5003 ba | ||
| 101 | 0 | _aeng | |
| 102 | _aUS | ||
| 200 | 1 |
_aThe customer revolution _ehow to thrive when customers are in control _fPatricia B. Seybold _gcolab. Ronni T. Marshak, Jeffrey M. Lewis |
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| 210 |
_aNew York _cCrown Business _dcop. 2001 |
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| 215 |
_aXVII, 395 p. _cil. _d24 cm |
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_a658 _vmed _zpor |
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| 700 | 1 |
_aSeybold, _bPatricia B. |
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| 702 | 1 |
_9113542 _aMarshak, _bRonni T. _4070 |
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| 702 | 1 |
_9103569 _aLewis, _bJeffrey M. _4070 |
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_cLIVRO _n0 |
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