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| 010 | _a1-85423-099-9 (v.1.) | ||
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_a1-85423-109-X (v.2) _b(Brochado) |
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| 090 | _a128697 | ||
| 100 | _a19970516d19921993k y0pory5003 ba | ||
| 101 | 0 | _aeng | |
| 102 | _aGB | ||
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_aService excellence _ethe best of managing service quality _fed. Rory L. Chase |
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_aBedford _cIFS _d1992-1993 |
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| 215 |
_a2 v. _cil. _d30 cm |
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| 327 | 1 | _avol.1 : 109 p | |
| 327 | _avol.2 : 103 p. | ||
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_a658.56 _vint _zeng |
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| 702 | 1 |
_933933 _aChase, _bRory L. _4340 |
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_cLIVRO _n0 |
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