Biblioteca da Universidade do Minho

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Winning score : how to design and implement organizational scorecards / Mark Graham Brown Monografia Publication Portland : Productivity, 2000 Description XIX, 315 p. : il. ; 24 cm LocationBiblioteca Geral da Universidade do Minho Availability Available (1).

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Keeping score : using the right metrics to drive world-class performance / Mark Graham Brown Monografia Publication New York : Productivity, cop. 1996 Description IX, 198 p. : il. ; 24 cm LocationBiblioteca da UMinho no Campus de Azurém, Biblioteca Geral da Universidade do Minho Availability Available (2).

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Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard Monografia Publication Burr Ridge : Irwin, 1994 Description XVIII, 252 p. : il. ; 24 cm LocationBiblioteca Geral da Universidade do Minho Availability Available (1).

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Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard Monografia Publication Chicago : Irwin, cop. 1994 Description XVIII, 252 p. : il. ; 24 cm LocationBiblioteca da UMinho no Campus de Azurém Availability Available (1).

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O sistema Baldrige da qualidade / Mark Graham Brown ; trad. Priscilla Martins Celeste, Marisa do Nascimento Paro ; rev. Joaquim Emanuel Santini, Eduardo Corrêa de Moura Monografia Publication São Paulo : Makron Books, cop. 1995 Description 600 p., pag. var. ; 25 cm LocationBiblioteca Geral da Universidade do Minho Availability Available (1).

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