Biblioteca da Universidade do Minho

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Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing / David E. Bowen, Richard B. Chase, Thomas G. Cummings Monografia Publication San Francisco : Jossey-Bass, cop. 1990 Description XVII, 414 p. ; 24 cm LocationBiblioteca Geral da Universidade do Minho Availability Available (1).

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Understanding biotechnology / Aluízio Borém, Fabrício R. Santos, David E. Bowen Monografia Publication Upper Saddle River, N.J. : Prentice-Hall, cop. 2003 Description XVIII, 216 p. ; 23 cm LocationBiblioteca Geral da Universidade do Minho Availability Available (1).

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Advances in services marketing and management : a research and practice / ed. Teresa A. Swartz, David E. Bowen, Stephen W. Brown Monografia Publication Greenwich : Jai Press, 1995-19-- Description v. ; 24 cm LocationBiblioteca Geral da Universidade do Minho Availability Available (1).

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