The customer revolution : how to thrive when customers are in control / Patricia B. Seybold; colab. Ronni T. Marshak, Jeffrey M. Lewis
Main Author
Seybold, Patricia B.
Secondary Author
Marshak, Ronni T.
Lewis, Jeffrey M.
Country
Estados Unidos.
Publication
New York : Crown Business, cop. 2001
Description
XVII, 395 p. :
il. ;
24 cm
ISBN
0-609-60772-3
CDU
658
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