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Operations management in service industries and the public sector : text and cases / Christopher Voss... [et al.] Monografia Publication Chichester : John Wiley & Sons, imp. 1988 Description IX, 318 p. : il. ; 23 cm LocationBiblioteca da UMinho no Campus de Azurém Availability Available (1).

Operations management in service industries and the public sector : text and cases / Christopher Voss... [et al.] Monografia Publication Chichester : John Wiley & Sons, imp. 1992 Description IX, 318 p. : il. ; 23 cm LocationBiblioteca Geral da Universidade do Minho Availability Available (1).