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Making voice work : the report card on bangalore's public service / Samuel Paul Monografia Publication Washington : World Bank, 1998 Description 24 p. ; 28 cm LocationBiblioteca Geral da Universidade do Minho Availability Available (1).

Are you satisfied? : citizen feedback and delivery of urban services / Uwe Deichmann, Somik V. Lall Monografia Publication Washington : The World Bank, 2003 Description 31 p. : il. ; 28 cm LocationBiblioteca Geral da Universidade do Minho Availability Available (1).

Tenure, diversity, and commitment : community participation for urban service provision / Somik V. Lall... [et al.] Monografia Publication Washington : The World Bank, 2001 Description 32 p. : il. ; 28 cm LocationBiblioteca Geral da Universidade do Minho Availability Available (1).

The health effects of air pollution in Delhi, India / Maureen L. Cropper... [et al.] Monografia Publication Washington : The World Bank, 1997 Description 40 p. ; 28 cm LocationBiblioteca Geral da Universidade do Minho Availability Available (1).