Biblioteca da Universidade do Minho

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Customer satisfaction toolkit for ISO 9001:2000=9001:2000 / Sheila Kessler

Main Author Kessler, Sheila Country Estados Unidos. Publication Milwaukee : ASQ Quality Press, cop. 2003 Description VIII, 80 p. : il. ; 28 cm ISBN 0-87389-559-2 CDU 658.56
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Item type Current location Call number Status Date due Barcode Item holds
Monografia Biblioteca Geral da Universidade do Minho
BGUMD 114742 Available 325206
Total holds: 0

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