A empresa totalmente voltada para o cliente : do planeamento à acção / Richard C. Whiteley; trad. Ivo Korytowski
Main AuthorWhiteley, Richard C.Secondary AuthorKorytowski, IvoCountryBrasil.PublicationRio de Janeiro : Campus, cop. 1992Description[22], 263 p. :
il. ;
23 cmISBN85-7001-762-6 CDU658.56658.8
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