Advances in services marketing and management : a research and practice / ed. Teresa A. Swartz, David E. Bowen, Stephen W. Brown

Advances in services marketing and management : a research and practice / ed. Teresa A. Swartz, David E. Bowen, Stephen W. Brown . - Greenwich : Jai Press, 1995-19-- . - v. 24 cm . - (Advances in services marketing and management) . -
vol.4 : 1995. - XXXII, 344 p.
1-55938-855-2 (v.4) (Encadernado)

658.8