Armistead,, Colin Managing business processes : BPR and beyond / Colin Armistead, Philip Rowland

Managing business processes : BPR and beyond / Colin Armistead, Philip Rowland . - Chichester : John Wiley, cop. 1996 . - XIV, 362 p. : il. 24 cm
0-471-95490-X (Encadernado)

658.0:681.3
681.3:658.0