MacHatton,, Robert J. Telemarketing total / Robert J. MacHatton ; trad. Maria Claudia Oliveira Santos ; rev. Valter Cunha

Telemarketing total / Robert J. MacHatton ; trad. Maria Claudia Oliveira Santos ; rev. Valter Cunha . - São Paulo : McGraw-Hill, cop. 1990 . - XVI, 312 p. 24 cm
0-07-460506-2 (Brochado)

658.842