Tardugno,, Anthony F. IT services : costs, metrics, benchmarking, and marketing / Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews

IT services : costs, metrics, benchmarking, and marketing / Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews . - Upper Sadlle River : Prentice Hall PTR, cop. 2000 . - XXV, 201 p. 25 cm . - (Enterprise computing series)
0-13-019195-7 Encadernado

681.3:658.0
658.0:681.3