Seybold,, Patricia B. The customer revolution : how to thrive when customers are in control / Patricia B. Seybold ; colab. Ronni T. Marshak, Jeffrey M. Lewis

The customer revolution : how to thrive when customers are in control / Patricia B. Seybold ; colab. Ronni T. Marshak, Jeffrey M. Lewis . - New York : Crown Business, cop. 2001 . - XVII, 395 p. : il. 24 cm
0-609-60772-3 (Encadernado)

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