Kaplan,, Robert S.
The balanced scorecard : translating strategy into action / Robert S. Kaplan, David P. Norton
The balanced scorecard : translating strategy into action / Robert S. Kaplan, David P. Norton
. - Boston : Harvard Business School Press, cop. 1996
. - XI, 322 p. : il. 24 cm
0-87584-651-3 Encadernado
658.5