Harrington,, H. James Business process improvement workbook : documentation, analysis, design, and management of business process improvement / H. James Harrington, Erik K. C. Esseling, Harm van Nimwegen

Business process improvement workbook : documentation, analysis, design, and management of business process improvement / H. James Harrington, Erik K. C. Esseling, Harm van Nimwegen . - New York : McGraw-Hill, cop. 1997 . - XVII, 314 p. : il. 24 cm
0-07-02677-9-0 Encadernado

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