Hansen,, Gregory A.
Automating business process reengineering : breaking the TQM barrier / Gregory A. Hansen
Automating business process reengineering : breaking the TQM barrier / Gregory A. Hansen
. - Englewood Cliffs : Prentice Hall, cop. 1994
. - X, 245 p. : il. 25 cm
0-13-079179-2 (Encadernado)
658.0:681.3
681.3:658.0