Hansen,, Gregory A. Automating business process reengineering : breaking the TQM barrier / Gregory A. Hansen

Automating business process reengineering : breaking the TQM barrier / Gregory A. Hansen . - Englewood Cliffs : Prentice Hall, cop. 1994 . - X, 245 p. : il. 25 cm
0-13-079179-2 (Encadernado)

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