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Quality planning and analysis : from product development through use / J. M. Juran, Frank M. Gryna

Main Author Juran, J. M., 1904-2008 Coauthor Gryna, Frank M. Country Estados Unidos. Edition 3rd ed Publication New York : McGraw-Hill, cop. 1993 Description XIX, 634 p. : il. ; 25 cm Series McGraw-Hill series in industrial engineering and management science ISBN 0-07-033183-9
CDU 658.56
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Item type Current location Call number Status Date due Barcode Item holds Course reserves
Monografia Biblioteca da UMinho no Campus de Azurém
BPG2 658.56 - J Available 193844

Mestrado em Engenharia e Gestão da Qualidade Ferramentas da Qualidade 1º semestre

Monografia Biblioteca Geral da Universidade do Minho
BGUM 658.56 - J Available 476709
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Enhanced descriptions from Syndetics:

Written by internationally recognized leaders in quality, this book provides comprehensive coverage and reflects modern thinking on quality in the 90's and into the 21st century. It gives balanced coverage of the impact of quality on all organizational activities - managerial, statistical, and technical - which organizations need to achieve quality objectives. The systems approach is threaded throughout the book by discussing quality assessment, key quality processes, and the quality activities in 11 functional areas of an organization. The new edition has been thoroughly updated and covers new topics such as concepts and examples for the service industry, strategic quality management, competitive bench-marking, quality function deployment, self-managing teams, employee empowerment, zone control charts, and box and whisker plots. There is also detailed discussion of quality planning, control, and improvement processes. A solutions manual is also available (0-07-033184-7).

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