Managing customer value : creating quality and service that customers can see / Bradley T. Gale, Robert Chapman Wood
Main Author Gale, Bradley T. Coauthor Wood, Robert Chapman Country Estados Unidos. Publication New York : The Free Press, cop. 1994 Description XXII, 424 p. : il. ; 25 cm ISBN 0-02-911045-9 CDU 658.8| Item type | Current location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| Monografia | Biblioteca da UMinho no Campus de Azurém | BPG3 658.8 - G | Available | 187741 |
Total holds: 0
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