Wirtz,, Jochen Essentials of services marketing / Jochen Wirtz, Christopher Lovelock

Essentials of services marketing / Jochen Wirtz, Christopher Lovelock . - 3rd ed . - Harlow : Pearson , 2018 . - XXXII, 670 p. : il. 28 cm
978-1-292-08995-9 Brochado1-292-08995-4

658.8