Quality inprovement in european public services : concepts, cases and commentary / ed. Christopher Pollitt, Geert Bouckaert
Quality inprovement in european public services : concepts, cases and commentary / ed. Christopher Pollitt, Geert Bouckaert
. - London : Sage, 1995
. - XI, 190 p. 22 cm
0-8039-7465-5 (Brochado)
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